Main Purpose of Role:

To support the smooth day-to-day running of our Chester office by delivering a professional, welcoming and efficient experience for employees, customers, visitors and suppliers. Acting as the first point of contact for the business, this varied role combines reception, administration, facilities coordination and basic IT support responsibilities, ensuring the office operates effectively while providing outstanding organisational and administrative support across multiple departments.

Key Responsibilities:

Office Administration & Operations Support

• Act as the first point of contact for visitors, customers and contractors.
• Welcome visitors, answer the doorbell and provide a professional and friendly reception service.
• Coordinate visitor visits, meeting room bookings and refreshments as required.
• Manage inventory and restock office supplies, food deliveries, and cleaning materials.
• Organise travel and accommodation bookings for employees and sales meetings.
• Manage incoming and outgoing post and courier services which include arranging the dispatch of consumables and materials to customers as well as manage employee clothing and PPE requests.
• Support general office administration and maintain an organised office environment.
• Coordinate onboarding arrangements and inductions for new employees.

Building & Facilities Maintenance

• Monitor standard facility systems (HVAC, lighting, plumbing) and report major issues to senior management.
• Coordinate with external contractors, cleaners, and technicians for repairs and routine service appointments
• Conduct daily walk-throughs of the premises to identify maintenance issues, repairs, or tidiness needs.

Health & Safety (H&S) Compliance

• Perform regular, scheduled safety checks (e.g., fire extinguisher inspections, first aid box inventory, emergency light testing).
• Keep emergency exit routes, hallways, and common areas clear of hazards.

IT Support

• Arrange IT equipment for new starters and existing employees as required.
• Assist with basic IT setup and troubleshooting where appropriate.
• Escalate technical issues to the IT Support team and liaise with them to ensure resolution.
• Support the management and tracking of company IT equipment.

Skills & Experience

• Previous experience in an office administration, coordination or receptionist role.
• Excellent organisational and multitasking skills.
• Strong communication and interpersonal skills.
• Confidence using Microsoft Office applications and troubleshooting basic IT issues.
• Ability to work independently and use initiative.
• Professional, approachable and customer-focused manner.
• Strong attention to detail and accuracy.

Personal Attributes

• Warm, welcoming and approachable.
• Highly organised and proactive.
• Reliable and professional.
• Adaptable and willing to support a variety of business needs.
• Confident interacting with people at all levels.
• Enjoys building positive relationships and helping others.
• IT confident and comfortable supporting colleagues with basic technology queries

Enhanced Benefits

• Annual leave entitlement starting at 23 days plus bank holiday, increasing with length of service up to 28 days plus bank holidays
• Matched Pension Scheme
• Life Assurance (4 times basic salary)
• BUPA healthcare and Dental Plan
• Long Service Awards at 5, 10, 15, 20 and 30 years
• Enhanced Family Leave